Very Poor Service

I placed an order at north Beach Debonairs at 19:08. It was 20:20 when I phoned the store to enquire about my order and the lady that I spoke to told me she'd call me back regarding my order. At 20:33 she called back and informed me that they did not receive my order and will only be delivering. When I placed the order I received the confirmation message to say that my order was received. This kind of thing is ridiculous and unprofessional. I will not be ordering from debonairs again. This is not the first time this has happened. I expect a response to this message.