tZ
thami Z

1 reviews | Active since Aug 2012

30 May 2018, 16:07

Very poor service

I am very dissapointed with the service from these people their staff are clueless on their own products and all the stores around Airways Park O.R Tambo do not deliver this is shocking to me now all of a sudden they don't deliver this side as i have used the services before and they delivered. The stores in question is Kempton park who only deliver up to Cargo, O.R Tambo does not deliver at all and they drop the phone on you before you even finished with the order, El Ridge kept cutting off had to call more then two times these stores are tarnishing the reputation of the brand. the Call center said will call me back and i am still waiting for their to date. I'm very dissapointed with debonairs and will no longer be using any of their stores there are competitors that will treat me much better then this.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply31 May 2018, 16:24
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the restaurant manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the restaurant so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***