GB
Graham B

1 reviews | Active since Jun 2016

15 Jun 2016, 12:45

Very poor service

<p> My first order i was not happy with the pizza almost half of the toppings was not on the pizza so i called to complain i then spoke to the manager her name is lilian and she said for the inconvenience on my next order witch is a week apart i called to remind her about the free pizza so she said yes ok just order hold on she the gave the phone to someone els to take my order they then took my order didint give me an amount or nothing so i assumed lilian had told her by the time the pizza arrived i had to pay so i called lilian again and said no she cant rember she did note make a note i mean this is realy pathetic i will be against this debonairs for as long as i live..</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply17 Jun 2016, 08:49
Official

Thank you very much for taking the time to report your experience with our Northmead branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)