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aarthidhorai A

1 reviews | Active since Aug 2016

02 Aug 2016, 09:14

Very POOR level of customer service!!!!

<p>Just placed an order with thee Phoenix debonair's pizza , and I'm extremely disappointed at the POOR level of customer service .... Firstly the cashier that took the order didn't even place it properly , what I had ordered compared to what I received was absolutely different , she didn't ask my preferences rather ordered her own choice of sauces and extras ... I had ordered a triple decker chicken pizza and a Tikka chicken sub , however when my order arrived it was thee total opposite , they had sent a Tikka chicken triple decker pizza and to my amazement no sub ... the delivery guy stated the receipt doesn't show any sub ordered... Not being a hard customer I accepted it and paid... However when I opened the pizza box , the pizza actually looked like it was made thee day before and sent today... This type of incompetence by a cashier whom could have been more attentive whilst executing her duties is the source of the problem.... To actually make the matter worse when I contacted the store to enquire as to why the order wasn't placed properly in the first place , the manager there was of no help at all rather he just said I'll place a second order and get it delivered ... Being high rate I refused to take the second order and hung up. The manager actually called back just to do the same " hang up " which is absolutely disgusting because as a customer that orders almost every week from Debonairs this level of customer service is utterly POOR!!!! Will never be placing any orders going further with a franchise that cannot even get an order properly ..... Highly disappointed !!! </p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply05 Aug 2016, 12:18
Official

Thank you very much for taking the time to report your experience with our Phoenix branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)