AS
Aletta S

1 reviews | Active since Apr 2019

02 Apr 2019, 20:17

Very poor customer service at Seshego Circle Debonairs Pizza

Seshego Circle Debonairs Pizza The service at this branch is nonsense. They have no customer service whatsoever. I ordered and paid for an on the triple pizza online and waited for over 2hours for it. I called numerous times at the store and Joyous and (I think she said)Daisy assured me someone was delivering it. Just before store close I arrived there only to find my pizza still on their shelves. Daisy went to get it and without an apology handed it to me. I declined and asked for my money back. She said she's going to call her manager. I waited over 15minutes for this. The manager never came the cashier instead said he's in the toilet. She later gave me my money short and said she doesn't have coins wow!

I am so disappointed. This is not the first time I'm receiving such poor service never again.

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply03 Apr 2019, 16:20
Official
Hi Aletta
 
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Debonairs Pizza Team 
Customer Care Line: ***