1 reviews | Active since Dec 2015
VERY late delivery and Awful tasting Pizza
I order pizza with the lady who took my order who named herself Thuli I ordered a large pizza half Something meaty and the other half chicken tikka the lady said the pizza will be delivered in an hour i placed an order at 18:21.An hour later couple of minutes later I called again to find out how far my pizza was they told me that they were busy of which I understood,another hour passed I called again spoke to Mpumi who put me on hold for a very long time(mind you I was calling a land line with My cellphone_ my airtime wasted for nothing)..the line cut then eventually 10 minutes after the last call the delivery man delivered the food at 20:40 the food was not hot it looked like the pizza flipped over because the top part of the box had the topping..on top of all that i did not enjoy tbe pizza it tasted offish, it was not the usual appetising pizza i normally eat... The next day when my fiance tried eating the pieces i didn't eat he also noticed what i noticed before i could even tell him my reasons for not eating the pizza...m glad i had started cooking since we were nt sure if the food us coming or not. In any case I lost my appetite I couldn't eat anything after the taste of piz
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Maponya Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
