1 reviews | Active since Apr 2015
VERY LATE DELIVERY
I ordered 2 large pizzas on Friday around 17:25 & gave my cell number, name & address to which the pizzas were meant to be delivered to. I was told the pizzas will be delivered in about 45 mins. An hour later the pizza had not arrived and I called debonairs again to enquire about my delivery and I was then told that the delivery man was delayed but on his way as they had too many orders. I then asked my 2 younger brothers to wait outside on the rain & look out for the delivery guy as my home is very close to the restaurant (hence it was a free delivery). 2 hours later the delivery man was still nowhere to be found & I called again and I was then told that the delivery man had arrived at my house and could not get hold of me because the cellphone number that had been recorded was wrong so he went back with my order, I was also told that the delivery guy MIGHT come back and deliver my order.THEY GOT BOTH MY NAME AND ADDRESS \WRONG". I was puzzled by the \""supposedly\""incorrect cellphone numbe"
Thank you very much for taking the time to report your experience with our UMLAZI, DURBAN branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our UMLAZI, DURBAN branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
