Very dissatisfied customer.

I ordered a pizza for delivery at 12h58 today, it is now 18h11 I still have not received my pizza! The store manager Priscilla called me after 3hrs from time of order, stating that the driver got lost and his phone was flat so he went back to the store. I then told her I refuse to pay for the food if it ever gets to me, because I'd have waited more than 3hrs then, she told me she has to speak to her superiors and call me back, she never called, I just called the store at 18h00, there is another manager on late shift, Chris, I explained to him what had happened and how I feel, he then told me he just started his shift and that he was not informed about this, I asked him to have my food sorted and compensate me for wating a total of 5hrs!!! He told me he can't make that decision he have to call the Priscilla and find out what happened 1st before he can decide, I am mow fuming with anger because you're first supposed to sort your unhappy customers out then you sort out your internal issues! He didnt seem to understand that and I am so disappointed!!! Basically I was taken for a joke and no one cares! Debonairs I am very very unhappy and extremely disappointed in the service I got! And still NO food.