1 reviews | Active since Jan 2011
Very dissapointed
<p>Lastnight we placed an order online for delivery. After few minutes I received a call from the driver asking for directions. He suggested we go downstairs and wait, which I did immediately. I was standing in the dark on the main road in Pinetown waiting for the driver and we saw him on his bike driving in the opposite direction and make a u-turn and go back to the store. He never passed my gate. After around 15 minutes of waiting I went back upstairs and phoned him. He insisted that he was waiting outside and no one came. He argued and argued and insisted he was there. Then a lady came on the line and continued to argue with me and my husband. All we wanted to know what if it was still going to be delivered and they contined to argue aqbout the delivery. This is pathetic service. They need to be taught customer service and the driver needs to be taught directions and never to argue with customers when he was wrong and he **** </p>
Thank you very much for taking the time to report your experience with our Pinecrest branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Pinecrest branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you to Aadil from Debonairs Pinecrest for resolving the matter
Thank you to Aadil from Debonairs Pinecrest for resolving the matter
