1 reviews | Active since Nov 2017
Very disappointing online service
Ordered pizza at 6 for delivery. The eldoraigne branch accepted my order without checking the address. After they prepared the order to get told that they don't deliver to Kosmosdal. I offer to meet them halfway in Rooihuiskraal! And I get there only to wait for the driver for another 10minutes! I have already paid online and that was unacceptable. To not be able to drive another 4km?! Really dissapointed. Please check addresses at stores before accepting. What was meant to be convinient turned into a nightmare! I ordered because I was home with a swollen ankle which I had to now drive with. Do better!
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***