VERY DISAPPOINTED!!!

We placed an order for a triple decker pizza (meaty) that costed R129.90. Delivery was quick so that was happy days for us as it arrived in time for our lunch. As we sat down to feast on our meal, what a disgrace we found!!! The meal did not look as what we ordered. It was BURNT, FLOUR ON EVERY LAYER, ONIONS and we specifically said NO ONIONS PLEASE!!!! Even a dog wouldn't eat that meal, there was NOT ENOUGH MEAT as it is suppose to be MEATY!!

So we went on to contact the delivery guy to tell him that we are not happy with our meal and explained as above. He asked that we call after 2 minutes so that he can get us his manager, we told him we'll hold the line till we a get a manager.

A manager is by the name of SABELO. We told him the above stated and that we are not happy with our meal and that we have taken pictures of the meal. NOT EVEN APOLOGETIC, he asked that we send him pictures on his WHATSAPP NUMBER. So we used our own data and airtime to call him back and forth and NO RESOLUTION to what we have brought to his attention.

We then requested a refund as we paid by card and a free pizza as Courtesy. He REFUSED and said to choose one as if it is an option, we paid with our money called with our airtime and used our data. We have all the WHATSAPPS with him (NOT EVEN SORRY) from him. We have missed lunch and no money to buy anything else and on top of that he aspects us to eat that no meat pizza that is has flour everywhere with onions!!!!!! VERY APPALLING SERVICE AT ENGEN GARAGE PARKTOWN, USELESS MANAGER NO CUSTOMER SERVICE S****S AT ALL!!!!!!!