HB
Henk B

1 reviews | Active since Dec 2013

29 Jul 2015, 12:34

Very Bad Service! Debonairs Pizza Heidelberg Mall

In the beginning of this year i ordered a triple Decker and when i got home i found that the Pizza was still raw inside as the base did not set properly. This made me nauseous and even the smell of pizza put me off from ordering from then again after that indecent. <br> <br> Yesterday i decided to try them again as i thought everything should be fine by now after a few months. I ordered a triple decker again with extra cheese and to replace the ham with salami. they delivered the pizza and i found that the bottom base did not even have any cheese on and the top only had very little i could not even taste the and this after ordering extra cheese ? Besides the cheese that is missing they also did not replace the ham like i ordered. I don't believe i will ever order from them again since they keep on messing up orders. I will accept a telephone call from them should they wish to know more. I am very disappointed in Debonairs, where is their quality ?

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply29 Jul 2015, 13:52
Official
Hello AdrenalinZA,

Thank you very much for taking the time to report your experience with our Heidelberg Mall Gauteng branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)