ZI
Zurainah I

1 reviews | Active since Apr 2014

05 Mar 2015, 19:34

Very bad service and attitude

I ordered pizzas and subs for delivery. I was asked my address which I gave and it was not my first delivery order. I got phoned three or four times thereafter to confirm my address which I gave with directions as to how to get there. The driver phoned and told me that he is at some address I could not understand. After I told him that he is at the wring address, he simply slammed the phone down on me. After half an hour, still no sign of the driver or order. I phoned and spoke to the manager who told me that they trying to get hold of the driver. Another ten minutes passed with no feedback from the manager nor any sign of the driver. At this point I phone again to ask to speak to the store manager's manager. I was given a number for Brendan who simply did not answer his phone. By now two hours passed from a store that is less than ten minutes away

0
Replies (1)
Debonairs Pizza
Debonairs Pizza's reply09 Mar 2015, 11:57
Official
Hello Tayzee,

Thank you very much for taking the time to report your experience with our Kuilsriver branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)