1 reviews | Active since Oct 2019
Very bad service
This is very ridiculous, the Giyani Mall Debonairs pizza has reached a level of disrespect towards their customer service.4 weeks back I went to the shop to order 2 real deal triple decker meals but I was informed that they are out of stock.I then went online to order the real deal meals and it went through,2 minutes after the online order I got a call from the shop confirming the order that I was told it’s out of stock.I was very upset I told them to cancel the order as I felt I was made a stupid with my own money and in the presence of fellow customers.I then did a research regarding their service delivery but only to discover that it is how they have been doing business, people call to place order nor even drive there to order, wasting their petrol money only to be **** to about out of stock. The manager also has the Audacity to speak out loud with the customer and argue with them.
Then today I decided to make the order online for Fam-deal for the R299,90 with meat triple decker and chicken triple decker.I got a confirmation from the app, then 15 minutes later the app said the driver is outside, I went outside but no driver. I decided to call the shop to understand where was the driver, while on call I got a call from the same shop asking for directions!!!but I had inserted the delivery address on the app!!!!the driver advised that he will be gate within 4 minutes that I must wait outside for him,, 5 minutes later the driver arrived while with only 1 pizza and he informed me that he will only the order pizza the following day!!!!and I was only informed about the missing pizza after I asked about it, the driver was also adamant that what I had ordered is what I got, after I gave him the slip that he gave me that’s when he confirmed that it was a mistake and he insisted that we will bring the other pizza tomorrow.of which I fail to understand why must I get a pizza tomorrow that i had already paid for. I felt very disrespected and treated unfairly as a customer. My question is how many people are being treated like this and fail to complain. Can the Owner of Debonairs pizza Giyani mall sort his staff including the manager out as they have very bad customer service and bad attitude towards the client. They treat us like we getting this pizzas for Free or from government which is our hard earned money. Owners please sort this out as it has already been out of Order.Pathetic customer service they are offering.
