FS
Faith S

1 reviews | Active since Dec 2019

04 Dec 2019, 22:06

VERY BAD SERVICE

I order a piza 07:44 it got here after an hour and that's only after I do a follow up with the store and the driver calls to say his standing by the robot anyway I told him to come to ma flat as per order which he did and the piza Dot was not red I told him since it's black this piza should be for free and he told me they don't have a heater at the store. Fine I paid the full amount of my order which included a drink for him to only tell me that they didn't give him a drink they forgot I asked him if a piza cause R200 and he said I should wait for him hs going just around the corner to fetch the drink. We waited for 45 minutes he never came the piza that got here cold was now even colder. So basically debonairs ****** me. My family had to eat a cold piza without a drink. A drink I paid for and was charged for this is by far the worst service I have ever received in ma life. I want my money I won't be giving you guys money for free we work hard for our money. You false advertise your services and treat people like they don't matter. You don't care about your clients and don't put them first. First thing he should have done was to check if what's in the slip reflects the menu he was about to deliver. Give me ma money back

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply16 Dec 2019, 15:53
Official
Hi Faith

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 
The Debonairs Pizza Team