DC
Daniel C
1 reviews | Active since Jan 2015
02 Jan 2020, 11:49
Very Bad service
On New Years Eve I went to Debonairs Pizza Elridge Corner Bartlett Boksburg at aprox. 17:30. I asked them for a menu and also asked what time they will be closing. I was told they closing at 20:00. When all my guests had arrive by 18:40 I called them to place our order. I was simply told they are closing. No matter what I said the person I spoke to wanted nothing to do with my problem. This left us to at the last minute make alternate plans for Old Years Dinner. I urge others to boycott a business that gives such shoddy business
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Debonairs Pizza's replyOfficial
05 Jan 2020, 16:43Hi Daniel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply05 Jan 2020, 16:43
Official
Hi Daniel
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team