VERY BAD SERVICE

I ordered a pizza online at 18:30 and got confirmation of my order 3 minutes later, waited for my order to be delivered up until i called at 20:00 spoke to Nondumiso who confirmed that my order was on its way, i waited still and when i tried calling at 21:00 and spoke to Lerato who then advised that they never received my order at all, i used my data and airtime for what and the saddest part is that this is not the first time ive experienced such with this franchise, if they dont do a no show, they deliver while you sleeping, with no explanations as to why they were delayed only to call you at 23:20 at night with nerve to tell me to get out of my bed and come collect pizza i odered at 19:00, this service is bull sh..t and if they cant service their clients they might as well close down