TM
Tiaan M

1 reviews | Active since Feb 2014

11 Nov 2017, 16:31

Very Bad Service

Debonairs on Musgrave has terrible service, delivering pizzas late, even though the dot on the box is red, the pizza inside is old and cold. The food was absolutely terrible, and not only that, i was double charged for my order, and the drivers always argue with the customers, this is unnacceptable. They must shape up their service, this is the second debonairs that i will never buy food from ever again.

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply17 Jan 2018, 11:13
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***

TM
Tiaan M's update17 Jan 2018, 13:31
Reviewer Update
And I get a response from debonairs 2 months and 6 days later. This is ridiculous...... This just shows that debonairs do not care about customers or service....