nN
nthabzlindo N
1 reviews | Active since Feb 2017
20 Jan 2020, 20:28
Very bad service
Very bad service at Debonairs Protea Glen I orderd online at 18h29 and it's nw 20h22 even worse the store called saying they can't deliver my order coz I stay at jabulani while the address on the system cleary states Protea Glen, The service at Protea Glen is very bad!! I was called again at 20h26 where they asked 4 my address but it shows on the system very disappointed cause I alwys order but this was the worst service I received.!
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Debonairs Pizza's replyOfficial
21 Jan 2020, 20:24Hi Lindokuhle
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Debonairs Pizza's reply21 Jan 2020, 20:24
Official
Hi Lindokuhle
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
Thank you for taking the time to let us know about your recent disappointment we value your engagement.
We are sorry that you had an unpleasant Debonairs Pizza moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team