MR
Mulayo R

1 reviews | Active since Dec 2017

07 Dec 2017, 12:50

Very bad customer service bluehills mall

I walked into the store to buy a pizza no cashier on the tills one lady comes to the till doesn't great doesn't ask if I have been helped and leaves.I had to ask if there is someone to assist the guys in packing boxes said they don't know where the cashier was. Teach your staff to acknowledge any customer walking in. That was very bad service I will never buy in that store again

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply15 Jan 2018, 18:14
Official

Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Debonairs Pizza Team

Customer Care Line: ***