IM
Itumeleng M

1 reviews | Active since May 2016

25 May 2016, 12:12

Very bad bad super poor service

<p>So I live in mafikeng and I ordered pizzer from the debonairz at the crossing mall at around 14h00.. I was at the protea Hotel it's literally about 10 to 15 minutes away from the crossing.. </p> <p>So at around 15h00 my pizzer was still not here so I then call them to find out where it was, they said it will be here in just a few minutes so I said ok... To my Suprise it was ALL READY 17H40 and still there was no pizzer so I then called to cancel my order since clearly I was not about to eat at anytime soon... So while I was trying to cancel my order I was told to hold on for the manager who took her sweet time to come to the phone, when she finally did she spoke to me as if I was being to demanding and that I should wait... She did not even apologize for my inconviance..</p> <p>Its sad that one has to go thru so much just for a box of pizzer that I was going to pay for!! I can say that debonairs the crossing Mafikeng has lost a very loyal customer in me.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply31 May 2016, 08:02
Official

Thank you very much for taking the time to report your experience with our Mafikeng Crossing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)