LS
Lebohang S
1 reviews | Active since May 2019
30 May 2019, 12:04
VERY ANGRY DISGUSTING SERVICE AT MALL OF THE SOUTH
Around 18:20 yesterday I went to debonairs MALL OF THE SOUTH to place an order, at around 18:43 I went back to fetch it, I stood there until attended to,the lady just grabbed the receipt from my hand and when she came back with my order she just threw it on the table and went back to her female colleague and continued laughing. I was very angry and its the second time it happens,it happened to my colleague she reported it but nothing happened
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Debonairs Pizza's replyOfficial
17 Jun 2019, 16:54Hi Lebohang
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Debonairs Pizza's reply17 Jun 2019, 16:54
Official
Hi Lebohang
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***