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LB
Lusanda B

1 reviews | Active since Apr 2024

21 Apr 2024, 22:53

Very angry customer

This is the second time im complaining about the service of this shop's employees, in a space of 2 months. The workers of this shop are Under-ethical and very rude, this 1 specific lady Emily even said to me that I should complain because that is what I'm good at, after I had told this is the second time, im told to leave the premises because I ordered what they don't consider a meal. I ordered an Ice-cream from Steers and I decided to sit outside debonairs because of their view and mainly because its 1 company. This lady Emily who claimed to be the manager last time walked out and started shouting at me for sitting outside, i show her my slip and ice-cream that i still have in my hand but she wouldn't have. She continued asking why I didn't sit outside Steers rather and proceeded shouting at me and giving me attitude. I am again disgusted by the lack of customer service and its really sad when the complaint falls on deaf ears.. The last compaliant, the owner sent me an email but the was a dead end. Im appalled at the fact that this issue hasn't been resolved. Where are we to buy our drinks and ice-creams during our lunch if the treatment is this bad. The lady is rude. And I hope this time because I complained that I will not hear negative insults such as "satan" being murmured when I pass. This is Debonairs Pizza Welkom Checkers Center in South Africa . i would really like to have this escalated

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LB
Lusanda B's update22 Apr 2024, 15:35
Reviewer Update
After this complaint, a lady by the name Marine who claims to be the owner of the shop reaches out to me via email asking for my contacts details, she then proceeds to call me and ask for me to tell her exactly what had happened at the shop, after I tell her exactly what had happened she already sounded like she had concluded with her staff, she then tells me that apparently I have been bothering her employees of which is not true, she accused me of chaotic at store and shouting at her employees and concludes that I should go banned from the shop. This upsets me because she did not even want to investigate further on this and just decided that whatever lies her employees are telling are what she will base her decision on , SHE DID NOT DEAL WITH THE SITUATION, instead she decided to take her employers side on this. This lady who is the manager gives customers attitude and tells them to their faces to go report because she knows that her employer will take her side on this. It doesn't matter how long this lady has worked for this company, bad customer service will always be bad customer service. What I was taught in my years of customer service is that no matter how the customer may scream or be rude, you do not retaliate in the same manner, im only saying this in the case that I was rude or offensive of which I was not. I don't ever be their customer again, because no amount of money should give you bad service at all. This Marine herself has been extremely rude and she is the owner. I hope this reaches alot of people because I feel stuck and I'm really upset.