Verulam Debonairs worse service ever

On the 2 November 2020 at 12:44 I placed an order at Debonairs verulam via debonairs app . They cancelled my order and sent an sms saying “your order could not be processed. Your payment will be refunded within 5 business and I’m still waiting until today. I called the store after 7days for a follow up. The gentleman who answered was very unprofessional he just said ‘’Hello” I then asked for a manager he said the manager will be at the store only at 12am . I asked to leave my details for the manager to call me back no one bothered to return my call. Few days later I called again the manager was again not available due to a ******* that happened at the store. I then emailed the customer care then a manager called Siza I’m assuming her name is sizakele she said she’ll found out what happened since one of the managers resigned and get back to me she never did. I’m very mad cause no one took me seriously at this store and this happened on the 2 November 2020