1 reviews | Active since Jun 2015
Veggie Pizza with CHICKEN
25 April 2018 I went to Saxby Debonairs and I ordered 1 small pizza 3 Cheese and 1 small pizza Red Hot Veggie. When I got home had my pizza, the Red Hot Veggie had chicken in it however the 3 Cheese was perfectly fine. How on earth can a veggie pizza have meat? I called the store and complained. The manager made sure the correct Red Hot Veggie was delivered to me. If this pizza suppose to have chicken then it must be removed from the Veggie selection. I have been a vegetarian for many years. What if I did not notice the chicken, what consequences could that have made to my life???? Debonairs does not care about peoples lives. They must train their staff properly. When someone orders a veggie pizza it is not a mistake. I am seriously disgusted right now.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***