Vegetarian . . . I think not...

To Whom it may concern

Incorrect Pizza delivered.

On 24/04/2018, I ordered a half&half pizza (thought this to be such a brilliant idea). I made this purchase online for delivery, as it is always most convenient to order online having never to deal with someone over the phone.

Unfortunately, as much as I love ordering online as it is supposed to be hassle free, it was a complete disaster!!! Seeing as we do not partake in the eating of any "meat" , we ordered a small pizza for the person that does eat it, and a large half and half Veg pizza(Red Hot Veggie + 3 Cheese) for the rest. Seeing as this was left at the reception, when we did collect to eat, the half&half Veg pizza, had chicken. The 3 cheese pizza was fine but we definitely did not get the "Red Hot Veg" but got some other chicken option we have NEVER seen before.

Upon phoning the branch at which this was purchased, we had to go through a call centre, only to have to tell my story 3 different times to 3 different people. How hard can it be to fix a mistake? The bottom line is that we received the incorrect order and just needed the correct one.

Nobody could assist in this regard, one lady actually asked for a picture of the pizza?

Great customer service definitely does not consist of multiple transfers, through different channels, nor does it consist of a less than eager person assisting on the other side of the phone. Customer service is about giving customers what they want, when they want it, in the best possible way. If your business provides good customer service, you have a greater chance of keeping and increasing your customer base. Research indicates that it costs up to 10 times as much to attract a new customer as it does to keep an existing customer. Rest assured, that Debonair's Norwood will not be getting business from myself or my colleagues.

I do have pictures should one require it.

I look forward to your reply and a resolution to my problem.

Sincerely,

Unhappy Client