1 reviews | Active since Jul 2015
Vagrant disregard for someone's religious belief
I placed my order being a large sweet and sour chicken and a chicken and mushroom . The manager Ashraf after waiting the designated time handed me my order. On reaching home and started eating, to my disgust there seemed to be some sort of salami/macon slices under the cheese. Being a Hindu this goes against my religion .I called the store and was told by a Violet that the manger was not in , I advised her of my query/concern and left my contact details. I duly called the customer care line and spoke to a Lerato who advised me that she would escalate it to Head Office level as per my request.I received a sms with the relative ref. no. Ashraf called and i advised him of what had happened and to my amazement he said that the store was busy hence the wrong order was given. I explained to him that I was a Hindu and it is forbidden to eat beef. i asked him a question if the situation was reversed and he was given pork would he be comfortable. The owner called me with nearly the same sentiment, and even requested that I pay R40 per pizza to cover the cost of the pizza he was going to give me. I called head office yesterday and gave the ref. no and still not a call from them.
Thank you very much for taking the time to report your experience with our Ormonde branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Ormonde branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
