Utterly Disgusted by the service

I ordered pizza with *** at 12H35 it is now 1h53 after the delivery time is stipulated at 45mins i have been waiting and calling the number *** to trace my order left numerous missed calls and finally when the gentleman answered he was so rude and willing to get into an argument with me about the clause \if its late its free\" he then said he will track the the diver and call me back am still waiting even now .. when the order arrived it was completely wrong and the dot black\" When we present you with your pizza, if the dot is red, your pizza's hot and fresh