1 reviews | Active since Feb 2018
Utterly Disgusted by The Poor Service From debonairs
Firstly, I placed the order at 13:40. The order was for a half Hawaiian and something meaty real deal pizza and a blue Powerade, the driver had gone gone out for delivery and was advised to stand outside my building and the driver will be there in 5 min. After 15 minutes of waiting a call came through from Samantha in the Woodstcok store saying that they do no have any powerades in stock and I will have to choose something else, I then chose a Fanta orange which was a few rands cheaper...the driver arrived 20 minutes later when I got to him he said he does not have a speed point machine (they always have one), I had to go back up and collate cash to pay the for the food.
Overall I got the food 2 hours later after ordering the most simplest things. This is absolutely appauling
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
