Utterly disgusted and disappointed

I am absolutely disgusted and disappointed by the service I have received at Debonairs Kuilsriver. I placed an online order at 14.46pm on Saturday the 29th March, and was in the processing stage for roughly 30mins. Then it changed to Delivered. I called the call center who I spoke to a lady who could not understand what I was saying and then she put the phone down. I then called back and someone answered the call and kept silent, placed me back in the queue, someone answered again and kept silent and then eventually put down the phone. I then called back for a third time and spoke to a lady called Asande or Ayanda who then assisted and put me in touch with the driver who advised that he got to the restaurant now and there was an error with my order as it was not made so now they are making my order now so as soon as it's done then he will deliver it which in its self is already unacceptable. I then asked him if he knows where he should deliver it as the application was not finding my address yet deliveries has been made to this address before. He said yes but proceeds to ask me if I live near the Engen garage. I said no I dont but they have delivered to my address before, he then advised that he is a new driver and he doesn't know the area. I then called a fourth time as it was almost an hour since I last spoke to the driver and still no food was delivered and was advised by the lady that answered the call that she had just started her shift and if i could wait a few minutes which i agreed to, I heard her asking the other staff about my order and she came back to me to advise that the driver is out delivering my food and that she will give him my number to call me. I advised her before we ended the call that I am completely disgusted by the level of service I am receiving.I don't feel that any of this is my issue yet I am the one affected. It's easy to take my money but it's not easy to hold up your end of the transaction. I eventually received my food 1hour 30 minutes later which is completely and utterly unacceptable. The store didnt even make my order yet they wanted to blame the driver and they even checked the CCTV as they said the driver took the food but the CCTV footage proved that the incompetence was not on the drivers side but on the stores side as they never even made my food. They have the audacity to just say sorry to the driver and tell him to come to me. This store is absolutely pathetic and not even a sorry or any accountability was taken for their incompetence. In total I had to call 6 times to get me food cold and extremely late.There is no convenience and I feel that every promise made to your patrons has been broken with this experience.

Not to mention the fact that the apparent manager WHATSAPPed me at 20:21pm at night to "walk him through what happened" from his private number and with no introduction of who he is, which i find utterly unprofessional. I advised him that WhatsApp is not the correct platform to address the issue given the countless amount of ***** happening, the time of night and the fact that he had not even introduced himself. He advised he would call me at an appropriate time the next day at which I responded to state he can call me anytime during business hours. Needless to say I'm yet to receive a call.