1 reviews | Active since Sept 2016
Utter disgust.
<p>Last night (31/08/16) an order was placed for the delivery of 3 large pizzas at 17:54. After contacting the branch in question 6 times, as well as consulting with the manager twice, the pizzas only arrived at 19:15, and upon arrival the quality promise sticker of one pizza was entirely black and the other was was nearly black as well. Regardless of their policy, the delivery man as well as the manager refused to comply with their policy, which resulted in payment for cold pizza after a heated argument with both the delivery man and the manager regarding the quality of the pizzas ordered. This is unacceptable.</p>
Thank you very much for taking the time to report your experience with our Barberton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Barberton branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)