UTTER ****!!!!!!!

Not only have I waited over an hour for my food when the lady said it will only take 45 min when I called to do a follow up to see how far my food was because the kids were nagging me they hungry, I was transferred from one place to another being on hold the whole time and they kept cutting the damn line. This service is **** and unacceptable I will NEVER order from you guys again!!!!! Wasting airtime and time on you guys and you don't even consider it ..is this the way you value your customers ??