LvL
Lesley-Jane van Loggerenberg
1 reviews | Active since Dec 2012
05 Jun 2015, 14:13
Useless & unprofessional
Ordered 2 promotional pizzas at about 12:05, phoned many times in that time to ask why is it taking so long... wrong order, wrong address... every time i phoned. So an hour and 25 mins later i went there and ordered the pizzas got it in a few minutes, didnt tell them i am the same person that phoned but I guess they knew when i placed the same order. they one staff member(man) with a bad attitude brought the pizza, put it down on the counter and gave me a very bad look without telling me its my pizza and I can take it. I kindly asked, \is this mine"and he rep**** very rude and said \""obviously\"". In my line of work the customer is always right. I feel very offended"
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Debonairs Pizza's replyOfficial
08 Jun 2015, 11:57Hello Lesley-jane,
Thank you very much for taking the time to report your experience with our Sea Point branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Sea Point branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Debonairs Pizza's reply08 Jun 2015, 11:57
Official
Hello Lesley-jane,
Thank you very much for taking the time to report your experience with our Sea Point branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Sea Point branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)