Useless staff and terrible service

I had placed an order at 18:10 online ... The order had only gone through on the system at 18:17. My order had only come through at 19:40 and their excuse was that there was a problem online. I had spoken to a cashier to find out if they had left with my order at 7pm and the cashier said she will call the driver and check and call me back ... which she never did. I had to call back and then spoke to another cashier and when asked to speak to the lady I spoke to she transferred me to the manager who was not helpful at all, she just kept on apologising. Their service is terrible and they are lazy af.