1 reviews | Active since Jun 2012
Useless Service
<p>Hi, I placed an online order last Friday (16th September 2016). I selected a store close to my address (Dube, Soweto), as determined by your website. I then received an email and message confirming my order. An hour later, I had still received the delivery. So I phoned the phoned the store, only to be told that they do not deliver in my area. This after following instructions on your website, after receiving two confirmations, after waiting an hour! The manager whom I spoke to never offered any alternatives, never asked to transfer my order to another branch, never apologised, never explained why he accepted the order in the first place, simply said it was not his problem. Absolutely pathetic service, I will never buy from Debonairs again!</p>
Thank you very much for taking the time to report your experience with our Dube branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Dube branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)