BH
Bryce H

1 reviews | Active since Feb 2017

02 Jun 2017, 01:23

Useless Response From Debonairs Elardus Park

<p>Upon making an online order, I was pretty chuffed to receive my pizza in record time. </p> <p> </p> <p>I thanked the gentlemen who delivered my food and paid for my meal. </p> <p>I had a bite of the pizza and receive a full on perfume taste, I wondered if it was just that piece that had something weird in it.</p> <p>I proceeded to try another piece and it was exactly the same. </p> <p> </p> <p>I called the shop directly and spoke to a gentlement and advised him of this, he even looked up the order and said he'd call me back. After realizing that my number had recently changed I promptly called back and updated the gentlemen with my new number, he said he'll call me back in a few minutes. (I presumed to advise me of a new pizza being sent out as I kept it for them to test it) </p> <p> </p> <p>Non the less I never heard anything from anyone. </p> <p>I'm quite upset that I paid R125 for a pizza, barely had 2 pieces and then I hear nothing back. </p> <p> </p> <p>I worked in the restaurant industry for 5 years and I know what it is like for a client to complain, but if something tastes like perfume or cleaner or whatever the hell it was I'd expect my call back and atleast a replacement. </p> <p> </p> <p>Look forward to hearing about a solution for poor store communication. </p>

0
Replies (2)
Debonairs Pizza
Debonairs Pizza's reply06 Jun 2017, 10:23
Official

Thank you very much for taking the time to report your experience with our Elardus Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)

BH
Bryce H's update06 Jun 2017, 11:09
Reviewer Update

Thanks for replying so promptly and to Kimberly at Elarduspark for sorting out the matter professionally.