Useless customer care

I ordered pizza from Debonairs in Carletonville 2 weeks back and it was never delivered.I then approached the Debonairs Twitter account to enquire about the matter.I have recieved absolutely NO FEEDBACK from them,instead they have been telling me that they have urged their team to give me feedback for the past 2 weeks.I was initially dissapointed in the horrible service delivery,but I'm even more annoyed with the service care/customer service. This is not the first time it has taken me close to a month to get feedback on a case.If they really cared about their customers they wouldn't avoid dealing with their customers queries.I don't see the purpose of their social media accounts,it's so useless even the responses sound automated and you get absolutely no help.