1 reviews | Active since Jul 2016

17 Aug 2016, 16:20

USELESS - CANNOT UNDERSTAND ENGLISH

<p>2 weeks ago I phoned in an order, after trying to work with their online app, & wow, it couldn't find my address, hence calling in my order. Delivery took a while, BUT I got my pizza, a bit cold, no problem. Tonight, I again called in an order, because their stupid online app cannot find my address again, I was passed round to 3 different people, 1st person couldn't even answer the phone properly, mumbling everything so badly, I had to check if I was at the right place. When explaining that I wanted to place my order, giving my phone number, etc, I was asked to hold on again & then a male came on, asking for all my details again, but when I tried spelling everything for him, all I kept get was "hello". Surely, they can get someone in there to answer the phones decently, or get someone to speak proper english, who will be prepared to take the telephonic orders, write them down correctly, & ensure timeous delivery. Totally pathetic, no wonder none of my family & friends support this branch. Don't ever try to complain about the service, BECAUSE there is no service to complain about. Useless, nothing more than that.</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply18 Aug 2016, 06:36
Official

Thank you very much for taking the time to report your experience with our Van Riebeek Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)