Useless!!!

I ordered a pizza through my receptionist in my company at 11:30 - she informed me she placed an order 5 minutes ago for other staff memebers. She called Debonairs in front of me and told them to add my pizza to the order. The delivery came at 12:00 and my pizza was not part of the delivery. She duly paid the driver for my pizza and he said he was just going back to the branch, fetching my pizza and bringing it. It is now 13:20 and no sign of my pizza or my money. I have called the branch and some lady said she will call me back. That didn't happen. I phoned again and spoke to Lucky - the manager whom also said he will call me back and did so after 5 minutes. He said he sent the driver and I will have my pizza soon. Still waiting! Hopeless, hopeless, hopeless!!!! To wait from 11:30 until 13:21 for one pizza! I don't even know if it is actually coming and the worst is it is paid for! Never again!