Urgent help

I had a horrible experience from debonairs NU 13 Mdantsane 30/04/2021 at 16h00. I was visiting my parent's Mdantsane I asked them to not cook I'll bring sapper, everyone was excited. When I got the the store I ordered " 2x large CRAM DECKER" I was told they don't have it. I was shocked out of disbelief I asked the lady what do u mean and she said " WE DON'T HAVE THE CHEESE GRILLER, BEACON, MUSHROOMS ETC" I then asked how is that possible she said" WE HAVE BEEN WAITING FOR OUR STOCK SINCE THE WHOLE DAY TODAY AND WE STILL WAITING" I asked her to please check the Mdantsane city mall if they have stock since I do not want to wait and drive all the way for nothing, she called and apparently they also said they also experiencing the same problem.

I said okay I wait in my car for 30min and come back and try again. I waited in my car and I saw a Toyota Forfuner offloading stock to the store. I went back inside the store and ask if they have stock and they said yes. It was back and forth between the staff what they have and not have. Finally they rang for me what I wanted which was CRAM DECKER" again speed point was giving problem. I have to wait again for another 15min for the speed point to approve the transaction.

They gave me my slip at 17:25 and I waited in my car after 15min I went back in to check for my order and it was not ready. I waited inside and they Finally called my order and they gave me one box and I told the guy I bought 2 pizzas. He asked the ladies at the back and the lady responded saying"Its not done" I was annoyed because I don't understand why they call my order yet the other box is not ready.

I had to wait again they gave my order at 175:58. I left the store annoyed frustrated of waiting and unprofessional service. When I got home everybody was hungry exited to eat and have pizza. To our surprise pizza was something I don't know it was only having few pieces of ham in all the layers and just sauce and the cheese griller on the sides. Everyone opened their slices it was the same thing.

We were all upset and disappointed and decided to not to open the second box and also put the other few pieces from other people that they already eaten. I had to drive 5km back to the store again to return the pizza. I asked to speak to the store manager. I explained to her from earlier when I was there and to this point. I asked her to please open the box and tell me what was inside. She opened it and she said "its meaty flavor" I then asked were is the "meat" she opened all 3 layers of the pizza the only thing was there was just Ham.

She keep justifying saying explaining what meaty flavor should have. I said I hear all what u saying but please show me all the staff u talking about from this pizza and they were nowhere to be found. She continued saying "THIS IS MEATY" so I asked is this supposed to be like this and she said "I DONT KNOW" I then said so thats why u doing this because u don't know how u make pizza she then asked me what do I want do I want a refund or another pizza. Customers jumped in from the back complaining about this very samething.

I said if this is how u do your pizza then I might aswel make toasted bread from home put in ham and cheese and that would be way cheaper than paying R340.00 at debonairs, then I please need my refund. They refunded my money back for one pizza R170 no apology no nothing.

This is bad this kind of behavior is damaging the brand name of Debonairs. This whole experience made me hate even the name Debonairs pizza even the customer service helpline is not helpful at all waisted my petrol, money, airtime calling customer service seeking help but nothing.

My name is Sive Dziyane and my contact no: ***/***email address (***) I will make sure everyone knows about this and see the video I took from the store.