URGENT COMPLAINT

Hi,

I have placed an order on your Debonairs Online App at 16h57 on the 9th April 2023, for collection at Kenilworth Centre.

I arrived at Kenilworth Centre and they were closed. I did not receive my order that was accepted and my funds got deducted from my bank account.

This order was paid online for - R159.80. me as

I called your customer service line at 18h18 and was told a refund would be logged and I'd receive an email. No email has been received.

Could you please log my refund back into my account that was paid with.

This is disappointing as you have failed your service THRICE!

Today is the 7th working day, and was told I would get my refund, I have not received my money back.

Is this how customers are treated ?

This is ridiculous and I will be taking it further.