1 reviews | Active since Oct 2019
Urgent
I’m utterly disgusted with the service I just received at Debonairs Umhlanga Total Garage.A lady by the name of Jolene literally spat on my face and swore at me as a customer.I demand such individuals to be removed from the staff as they a result to tarnishing the Debonairs brand
And the sad part about it she claimed to be the manager so I couldn’t really get anyone to file a complaint too.I got sworn and spat on in front of my wife and kids all for asking how is it possible that I wait over 25min for a real deal Pizza and her response to her defence was “if we can’t read the screen it’s not her problem” and that’s when everything started I then requested to cancel my Oder and she refused and said she won’t be doing so as my Oder is in the oven and I told at this point I don’t even trust the level of food url are providing due to yourself she then took money at the counter and threw it on my chest I swear I thought I was dreaming at the time or she was just bluntly being rasist cause her exact words where “you blacks think you own everything” and I didn’t understand what my race had to do with anything above the margin.
She even told a blind man leaded by a helper to use the self service machine as customers it was quite sad to watch as the assistance tried explaining to her that she doesn’t know how to use it and to her defence she said it’s not her problem on the counter she only take cash orders they must get one of the customers to assist them.
I have everything on record as well as her picture.As a customer who cares for the brands well being I urge to remove such individuals before they do something Debonairs as a brand can never take back.
