KA
Kevin A

1 reviews | Active since Dec 2015

27 Dec 2015, 08:23

Untidy & dirty eating area

On Tuesday 22 December 2015 at about 21h20 we (three adults and one child) popped in at Debonairs to buy a pizza. The person behind the counter saw us entering and walking up to the counter, yet she left and went to the back somewhere without excusing herself, leaving us waiting. She returned about 10minutes later without offering an apology. <br> <br> After we received our order, we went to go and sit down to have our meal in the eating area. We were disappointed at the state this area was in, all the chairs were dirty, the table was dirty, the tables and chairs were untidy and there were two used serviettes and an empty mineral water bottle lying on the floor.<br> <br> Also there was a drunk white male person (who did not appear to be a customer) and two black females sitting at one of the tables. This man interfered with us by making passes and winking at my girlfriend while we were trying to enjoy our meal.<br> <br> Our son loves Debonairs pizza but I doubt we will ever return to this branch.

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply04 Jan 2016, 13:51
Official
Hello Kalex,

Thank you very much for taking the time to report your experience with our Strand Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Debonairs Pizza
Customer Care: 0861 DPIZZA (374992)