Unsattisfied family

Firstly, Months ago I praised the call centre agent for the sophisticated system they had in place as when I called I was addressed by my name and was taken back as to how they knew my name,. Yesterday at 5.48pm I called the ********** 315 and had gone thru the call centre, my call was answered by a very friendly consultant, who I thought was very polite and friendly, I placed my order for a On the double ordering a BBQ and veg plus cheese and chutney poppets, I was told that the order will take about 30 to 45 minutes, which I did not mind as I had just got home from work and thought that supper at pm will be fine. then the drama unfolds, the order is never delivered, I called the call centre again and was told by a voice prompt that said that I reached them outside business hours, or I should call later(like that will make a difference), and that I should hold on and a manager will speak to me, then the music and apology as they ere experiencing high call volumes and another hold for about 10 sec and then the call drops. this went on till about 8pm, when I then decided that I should start preparing supper for the family as we could not wait any longer. It is now 10.23am the next day, still no delivery and still no call from the manager, if this is how Debonair works then I will not support their business and will further give them bad publicity to my family and friends.

This is pathetic service and uncaring management that should be taken to task on their inability to do their job.

I called gain this morning to the call centre and now waiting for 15 min fro the manager to call me back...Mmmh.... wonder if that will happen or will I have to wait like I am still waiting for my pizza...

disturbed and unsatisfied customer

********** 372 I tried this process for over 10 times and the same outcome.