Unsatisfied debonairs pizza customer
I bought a pizza at debonairs pizza clairemont. It was dry, with little cheese the vegetables were very raw. I logged a complaint to customer service. The manager called me and told me he wants the sample of the pizza and I didn't have because my daughter gave the last pieces to her friend. I told the manager that I attached the pictures in the email I sent to customer service. He accused me of eating the pizza and enjoyed it and complain afterwards. After a week i received an sms saying my complaint have been resolved. But I don't know how it was resolved. I walked away as an unhappy client. Every time I see that debonairs pizza I get disgusted because I was treated badly.
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***