1 reviews | Active since May 2018
Unsatisfied customer
I ordered a triple deck pizza at 19:21 at the Carlton branch which they delivered at 21:10 with the quality promise dots taken out on all three and they were all the wrong order.We ordered Creamy chicken,Sweet and sour ribs and BBQ Macon and we got sweet and sour ribs only for all three pizzas.this is not the first time...on another occasion I ordered and the order was never delivered.I am very disappointed and angry with their poor service
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team
Customer Care Line: ***