NN
Ntombi N
1 reviews | Active since Jun 2019
14 Jun 2019, 20:15
Unsatisfactory
Bad customer service from Debonairs pizza Evaton mall. I ordered pizza "cream decker chicken" at 5pm on the 12 June 2019 and pizza arrived at 8pm and pizza came cold, and i had to still pay for the cold pizza that I ordered @ at and came at 8pm and it's their norm that they take hours to deliver pizza and pizza would come being cold. It's not the first time ordering pizza and they take hours to deliver on that manner they love to make excuses whem they have to make deliveries.
Helpful (0)
Replies (1)0
Replies (1)
Debonairs Pizza's replyOfficial
16 Jun 2019, 14:38Hi Ntombi
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,
Debonairs Pizza's reply16 Jun 2019, 14:38
Official
Hi Ntombi
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Thank you for bringing this issue to our attention and we apologise for the unamazing experience. Our Customer Care team has been informed of your issue and they have escalated this to both the store manager and the area manager. One of our Customer Care agents will be in touch with you along with a representative of the store so that we may resolve this issue and get you back to Trying Something Amazing. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Debonairs Pizza Team Customer Care Line: ***
Best regards,