Unsafe, Undercooked Pizza & No Resolution from Debonairs

On 12 August 2025, I ordered a Double Stack Doritos Pizza from Debonairs Alex Mall (Order #84). What I received was completely undercooked, soggy, and mashy — the dough was raw and inedible.

After trying to eat it, I suffered severe stomach issues for several days. I immediately reported this to Customer Care, the store manager, and head office. Despite sending proof (photos and receipt), I have been sent from pillar to post for 4 days with no proper resolution.

They are now even asking me to “bring back the pizza” — which is completely unreasonable, considering it was ordered days ago. Was I supposed to store unsafe food for 4 days just to prove my complaint?

This is unacceptable. Under the Consumer Protection Act, customers are entitled to food that is safe and fit for consumption. Debonairs has failed in product quality and in after-sales service.

I am requesting an urgent refund or replacement of equal value, failing which I will escalate the matter further with the Consumer Goods & Services Ombud.

Reference number: CAS-***-Q9W8V7

Customers deserve better.