DJ
Daniel J

1 reviews | Active since Jun 2015

21 Nov 2016, 18:25

Unresponsive when calling branch

<p>I tried to phone the branch to ask if they take debit cards on delivery.</p> <p>I was welcomed by an automated system giving me options to order or query.</p> <p>I was then put on hold for 5 minutes before I could talk to someone.</p> <p>At first they did not respond at all for about 1 minute but I could hear talking.</p> <p>This was followed by a repeated "hello" as if they could not hear me and that is when I put the phone down and ordered Dominos Pizza instead as they are the best!</p>

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Replies (1)
Debonairs Pizza
Debonairs Pizza's reply23 Nov 2016, 10:22
Official

Thank you very much for taking the time to report your experience with our Eagles Landing branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Debonairs Pizza

Customer Care: 0861 DPIZZA (374992)