Unprofessional Service

I am writing to express my significant disappointment regarding an order placed with Debonairs Thorn Tree on 30/06/2025 at approximately 5:33 PM. After waiting 30 minutes, I called the store and was told my order was confirmed and would be dispatched shortly. Despite this assurance, my pizza never arrived. I then reached out to Debonairs customer service, and though I was told my complaint would be lodged and an SMS would follow, I have received no update whatsoever. This is unacceptable.